All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Proxy
Operational
90 days ago
99.79 % uptime
Today
AWS us-east-1 Operational
90 days ago
99.81 % uptime
Today
AWS eu-central-1
Operational
90 days ago
99.78 % uptime
Today
Control Plane
Operational
90 days ago
99.98 % uptime
Today
Web interface
Operational
90 days ago
99.98 % uptime
Today
GraphQL API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Increased Latency for Data Proxy
Resolved - Latencies continue to look nominal after mitigation.
Sep 13, 19:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 17:08 UTC
Update - We are continuing to investigate this issue.
Sep 13, 16:56 UTC
Investigating - Description: increase in latency similar to what we experienced in a previous incident today. We are currently investigating.

Affected users: subset of users in the affected region

Root cause: currently unknown

Workarounds: none identified
Sep 13, 15:32 UTC
Latency in the EU region.
Resolved - The incident has been mitigated and we have identified the steps needed to prevent this incident from continuing to occur.
Sep 13, 14:04 UTC
Monitoring - After refreshing problematic nodes we are seeing latency return to typical levels. We will continue to monitor and investigate the root cause.
Sep 13, 13:22 UTC
Update - Update: affected users

Description: increase in latency for all customers in the affected region

Affected users: impact seems to be isolated to a subset of users, we're working to identify why

Root cause: currently unknown

Workarounds: none identified
Sep 13, 13:16 UTC
Investigating - Description: increase in latency for all customers in the affected region

Affected users: all users in the affected region

Root cause: currently unknown

Workarounds: none identified
Sep 13, 11:39 UTC
Sep 12, 2023

No incidents reported.

Sep 11, 2023
Partial outage of Data Proxy in eu-central-1
Resolved - During a routine upgrade of Data Proxy we encountered an issue where the configured AMI did not contain any Prisma Query Engine images. The incident has been resolved and we are investigating the root cause.
Sep 11, 17:12 UTC
Sep 10, 2023
Certificate issues with Data Proxy
Resolved - The incident has been resolved. Both us-east-1 and eu-central-1 are fully operational.
Sep 10, 12:15 UTC
Monitoring - The fix has been rolled out on all clusters of both us-east-1 and eu-central-1. We are continuing to monitor the results.
Sep 10, 12:03 UTC
Update - We have started rolling out the fix for the issue.
Sep 10, 11:52 UTC
Identified - An issue related to the certificates used by Data Proxy has been identified and a fix is being implemented.
Sep 10, 11:02 UTC
Investigating - We are currently investigating Data Proxy errors in some clusters of the us-east-1 and eu-central-1 regions.
Sep 10, 10:37 UTC
Sep 9, 2023

No incidents reported.

Sep 8, 2023
Investigating reports of Data Proxy errors in us-east-1
Resolved - The situation has been resolved. We'll provide an update with a root cause and corrective measures as we understand this issue more.

If you need additional support, or are observing issues, please open a ticket after logging in at cloud.prisma.io
Sep 8, 20:26 UTC
Monitoring - Restarting the nodes has mitigated the issue and the us-east-1 cluster is healthy. We are continuing to monitor the health of the cluster.

If you need additional support, or are observing issues, please open a ticket after logging in at cloud.prisma.io
Sep 8, 17:16 UTC
Identified - We identified unhealthy nodes in our us-east-1 cluster and have initiated restarts for the affected instances.
Sep 8, 17:00 UTC
Investigating - We are currently investigating reports of Data Proxy errors in the us-east-1 region.
Sep 8, 16:57 UTC
Sep 7, 2023

No incidents reported.

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