Accelerate is unable to provision new query engines in eu-central-1

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 11:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2025 - 08:52 UTC

Identified

Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.

Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.

Root cause: Upstream infrastructure provider

Workarounds: None identified

Posted Sep 19, 2025 - 08:15 UTC

This incident affected: Prisma Accelerate.