Accelerate is unable to provision new query engines in EU Central (1)

Incident Report for Prisma Data Platform

Resolved

The upstream infrastructure provider issue has resolved and Accelerate is provisioning new query engines successfully.

Posted May 21, 2025 - 09:47 UTC

Identified

Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.

Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.

Root cause: Upstream infrastructure provider

Workarounds: None identified

Posted May 21, 2025 - 09:29 UTC

This incident affected: Prisma Accelerate.