Description: Accelerate continues to perform as expected.
Affected users: Because we saw errors in the system that manages Query Engines across regions we treated the incident as all customers affected. After further investigation, ~45% of traffic was actually impacted across the system. The most affected region was EU Central with other regions completely unaffected.
Root cause: We suspect an incident with one of our cloud providers that occurred at the same time which we will validate in our postmortem.
Workarounds: N/A
Posted Jun 14, 2024 - 06:21 UTC
Monitoring
Description: Query engines are now being started as expected and traffic has returned to normal. We're continuing to investigate the issue and monitor traffic across Accelerate.
Affected users: All
Root cause: Currently unknown
Workarounds: None identified
Posted Jun 14, 2024 - 05:14 UTC
Investigating
Description: Accelerate is currently experiencing a widespread issue where query engines are not being started. We're are currently investigating the issue.