Increased 500s from Accelerate

Incident Report for Prisma Data Platform

Resolved

We're continuing to observe successful traffic through Accelerate and the upstream incident has been resolved by the hosting provider.

Posted Jul 08, 2024 - 15:40 UTC

Monitoring

We're observing that Accelerate traffic has recovered. We are continuing to monitor the upstream incident for additional impact.

Posted Jul 08, 2024 - 15:22 UTC

Identified

Description: We are investigating an increase in 500 responses from Accelerate caused by an incident with one of our hosting providers.

Affected users: Those allocating new query engines due to new Prisma schemas, Prisma versions, or returning from idle activity

Root cause: Upstream hosting provider incident affecting DNS propagation

Workarounds: None

Posted Jul 08, 2024 - 15:18 UTC

Investigating

We are currently investigating an increase in 500 responses from Accelerate.

Posted Jul 08, 2024 - 15:07 UTC

This incident affected: Prisma Accelerate.