Possible Network Degradation for European Region

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.

Posted Aug 04, 2025 - 18:43 UTC

We continue to monitor the situation.

Posted Aug 04, 2025 - 13:51 UTC

Upstream provider has mitigated the current impact and continues to work on a fix.

Posted Aug 04, 2025 - 12:11 UTC

Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.

Posted Aug 04, 2025 - 11:26 UTC

The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.

Posted Aug 04, 2025 - 11:17 UTC

Investigating increased error rates due to network degradation of a upstream provider

Posted Aug 04, 2025 - 10:47 UTC

This incident affected: Prisma Postgres, Prisma Console, and Prisma Accelerate.