Accelerate elevated 500 responses in eu-west-3

Incident Report for Prisma Data Platform

Resolved

We are continue to observe successful responses in all regions.
Posted Apr 03, 2025 - 14:45 UTC

Monitoring

We are no longer observing elevated 500 responses and continuing to monitor.
Posted Apr 03, 2025 - 14:35 UTC

Identified

Description: Accelerate is observing elevated 500 responses in eu-west-3 caused by an upstream provider service degradation. We are continuing to monitor the impact.

Affected users: Accelerate usage in eu-west-3

Root cause: infrastructure provider degradation

Workarounds: None identified
Posted Apr 03, 2025 - 14:14 UTC
This incident affected: Prisma Postgres, Prisma Console, Prisma Accelerate, and Prisma Optimize.