Increase in Accelerate cold start time

Incident Report for Prisma Data Platform

Resolved

The incident has been resolved.
Posted Apr 02, 2026 - 09:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2026 - 05:43 UTC

Update

We are awaiting an update from Cloudflare.

As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start.

Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.
Posted Apr 02, 2026 - 02:56 UTC

Identified

We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page.

We're investigating mitigation options.
Posted Apr 02, 2026 - 00:57 UTC

Update

We are continuing to investigate the issue.

Affected users: US East, AP Northeast, AP Southeast, US West, EU Central

Root cause: Currently unknown

Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
Posted Apr 01, 2026 - 23:36 UTC

Investigating

Description: We are investigating an issue where Accelerate cold starts have increased.

Affected users: US East

Root cause: Currently unknown

Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.
Posted Apr 01, 2026 - 22:15 UTC
This incident affected: Prisma Accelerate and Prisma Postgres.