Accelerate elevated 500 responses

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.
Posted Feb 12, 2025 - 17:26 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 12, 2025 - 17:25 UTC

Monitoring

We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.
Posted Feb 12, 2025 - 15:26 UTC

Update

We are continuing to investigate this issue.
Posted Feb 12, 2025 - 15:16 UTC

Investigating

Description: We are investigating an increase in 500 responses from Accelerate for some environments.

Affected users: Currently unknown

Root cause: Currently unknown

Workarounds: None identified
Posted Feb 12, 2025 - 14:19 UTC
This incident affected: Prisma Studio and Prisma Accelerate.