Partial Accelerate service disruption in eu-central-1

Incident Report for Prisma Data Platform

Resolved

This issue has been resolved. All Accelerate regions are reporting healthy statuses.

Posted Nov 16, 2023 - 21:37 UTC

Monitoring

We've deployed a resolution and are monitoring the results.

Posted Nov 16, 2023 - 21:27 UTC

Identified

We've identified an issue starting new Query Engines in eu-central-1. A temporary mitigation has been applied and a proper solution is in progress.

Posted Nov 16, 2023 - 21:20 UTC

Investigating

Description: We are investigating the impact of an existing outage that was automatically detected by our system.

Affected users: Currently unknown

Root cause: Currently unknown

Workarounds: None identified

Posted Nov 16, 2023 - 20:42 UTC

This incident affected: Accelerate.