Investigating reports of Data Proxy errors in us-east-1

Incident Report for Prisma Data Platform

Resolved

The situation has been resolved. We'll provide an update with a root cause and corrective measures as we understand this issue more.

If you need additional support, or are observing issues, please open a ticket after logging in at cloud.prisma.io

Posted Sep 08, 2023 - 20:26 UTC

Monitoring

Restarting the nodes has mitigated the issue and the us-east-1 cluster is healthy. We are continuing to monitor the health of the cluster.

If you need additional support, or are observing issues, please open a ticket after logging in at cloud.prisma.io

Posted Sep 08, 2023 - 17:16 UTC

Identified

We identified unhealthy nodes in our us-east-1 cluster and have initiated restarts for the affected instances.

Posted Sep 08, 2023 - 17:00 UTC

Investigating

We are currently investigating reports of Data Proxy errors in the us-east-1 region.

Posted Sep 08, 2023 - 16:57 UTC