Accelerate is unable to provision new query engines in eu-central-1

Incident Report for Prisma Data Platform

Resolved

Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.

Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.

Root cause: Upstream infrastructure provider

Workarounds: None identified
Posted Sep 17, 2025 - 14:00 UTC