We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected.
The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.
Posted Oct 08, 2025 - 16:07 UTC
Monitoring
Description: We've identified an issue in the proxies running on US East hosts and have applied a mitigation.
Affected users: Users connecting from applications running in US East.
Root cause: disruption to proxy services in US East region
Workarounds: None identified
Posted Oct 08, 2025 - 14:34 UTC
Investigating
Description: We are currently investigating Prisma Postgres connection issues in US East.
Affected users: Users connecting from applications running in US East.