Intermittent Request Failures

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.

Posted Mar 27, 2024 - 17:55 UTC

Update

We are continuing to monitor Accelerate while the underlying incident with our edge provider remains open. Accelerate has had no intermittent failures for the last 16+ hours.

Posted Mar 27, 2024 - 10:05 UTC

Monitoring

We are continuing to monitor the ongoing incident. The impact on Accelerate remains minor with no intermittent failures for the last 90 minutes.

Posted Mar 26, 2024 - 19:42 UTC

Identified

Description: We have identified and are actively monitoring intermittent request failures from edge points of presence.

Affected users: All users, intermittently

Root cause: caused by an active incident related to our edge provider which can be monitored here: https://www.cloudflarestatus.com/incidents/b31dxdz60366

Workarounds: None identified

Posted Mar 26, 2024 - 15:22 UTC

This incident affected: Prisma Accelerate.