Accelerate issue provisioning new query engines in eu-central-1

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.
Posted Oct 02, 2024 - 16:51 UTC

Monitoring

Description: The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact.

Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.

Root cause: Upstream infrastructure provider

Workarounds: None identified
Posted Oct 02, 2024 - 13:31 UTC

Identified

Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances.

Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region.

Root cause: Upstream infrastructure provider

Workarounds: None identified
Posted Oct 02, 2024 - 13:25 UTC

Investigating

Description: We are currently investigating a potential impact on Accelerate identified in our service monitoring.

Affected users: Currently unknown

Root cause: Currently unknown

Workarounds: None identified
Posted Oct 02, 2024 - 13:16 UTC
This incident affected: Prisma Accelerate.