Degraded service for Accelerate cold starts

Incident Report for Prisma Data Platform

Resolved

Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.

Posted Jul 31, 2026 - 13:27 UTC

Investigating

We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions.

Impact: Allocations of new query engines may be delayed or fail.

Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API.

Workarounds: TCP connections for Prisma Postgres databases are unaffected.

Posted Jul 31, 2026 - 12:27 UTC

This incident affected: Prisma Accelerate.