Increased Latency for Data Proxy

Incident Report for Prisma Data Platform

Resolved

Latencies continue to look nominal after mitigation.

Posted Sep 13, 2023 - 19:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2023 - 17:08 UTC

Update

We are continuing to investigate this issue.

Posted Sep 13, 2023 - 16:56 UTC

Investigating

Description: increase in latency similar to what we experienced in a previous incident today. We are currently investigating.

Affected users: subset of users in the affected region

Root cause: currently unknown

Workarounds: none identified

Posted Sep 13, 2023 - 15:32 UTC

This incident affected: Data Proxy (AWS eu-central-1).