Accelerate is slow to provision new query engines in eu-west-3

Incident Report for Prisma Data Platform

Resolved

This incident has been resolved.
Posted Aug 03, 2026 - 10:47 UTC

Monitoring

We have identified an upstream infrastructure provider issue affecting the eu-west-3 region. Accelerate is experiencing issues provisioning resources for new query engine instances.

Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region.

Root cause: AWS EC2 instance capacity saturation

Workarounds: None identified
Posted Aug 03, 2026 - 10:01 UTC
This incident affected: Prisma Accelerate.